EMPLOYMENT
GOOGLE
Austin, TX
SMALL BUSINESS SUPPORT REPRESENTATIVE
Feb 2020 - Present
Supported product and engineering teams in planning, development, and implementation of newreleases and application testing.
Gained experience with AWS and analyzed logs/CloudWatcherrors. Provided initial assessment of technical issues and discovered workarounds to production issues.
Participated in incident management and sent customer communications post-mortem.
Acted as the Voice of the Customer for our VIP customers, reporting and acting on observed areasfor improvement by writing Feature Requests.
Uber technologies
Austin, TX
Greenlight expert
Nov 2018 - Jan 2020
Provided in-person support for on-boarding, applications, and account issues.
Reported escalations and technical issues to the appropriate teams for issue resolution.
Ability to quickly adapt to new products, policies and support updates.
Attended daily meetings, round tables, and all hands in person (and remotely).
CHARTER COMMUNICATIONS
Schenectady, NY
Customer Service Representative
May 2017 - May 2018
Handled 50-75 calls a day in a call center environment, exceeding productivity goals.
Input customer data, service codes, and payment information into billing system.
Ability to troubleshoot equipment and explain technical issues over the phone.
Answered customer inquiries with the utilization of Charter's Oracle database.
Recorded details of all customer interactions and steps taken to resolve issues.
Gamestop
Johnstown, NY
SENIOR GAME ADVISOR
April 2011 - March 2016
Stayed up to date information on current and upcoming releases, price points and estimates.
Experience with workday, payroll and creating weekly schedules.
Maintained organization of store merchandise, paperwork and kept the workplace clean.
Met store goals and deadlines such as: marketing kits, weekly/monthly sales goals, preorders.
EDUCATION
Bloc.io
Remote
UX/UI Design bootcamp
July 2018 - April 2018
University at albany
Albany, NY
informatics
Fall 2016 - Spring 2018
FultoN-montgomery community college
Johnstown, NY
Business Administration
Fall 2013 - Summer 2016